On 10 September 2019, the Malaysian Aviation Commission (‘MAVCOM’) imposed a fine of RM200,000 each on two airline operators, AirAsia Berhad and AirAsia X Berhad (collectively ‘AirAsia’), and a fine of RM1.179 million on the operator of KLIA and klia2, Malaysian Airports (Sepang) Sdn Bhd (‘MASSB’).
 
The fines were imposed on AirAsia for charging credit card, debit card and online banking processing fees separately from their base fares in breach of paragraph 3(2) of the Malaysian Aviation Consumer Protection Code 2016 which requires full disclosure of the final price of the airfare. The fines imposed were in respect of breaches that occurred from 1 June 2019 to 9 August 2019.
 
MAVCOM found that MASSB had failed to meet several of the service level requirements for airport users, including passengers, airlines and ground handlers, under the Directive on the Implementation of the Airports Quality of Service Framework at KLIA and klia2 during the period from January to March 2019.
 
For further information, please refer to ‘Mavcom fines AirAsia, AirAsia X RM200,000 each’, StarBiz, 11 September 2019, and ‘Mavcom fines MAHB unit RM1.18mil’, StarBiz, 11 September 2019.